Due to the nature of the products we sell, we do NOT accept returns or exchanges, with the sole exception of products damaged or defective on arrival. In the event a product is received non-functioning or damaged, we will provide an exact exchange only providing the customer contacts us within 3 days of receiving the product. Once purchase is confirmed, an RMA will be issued. No exchanges will be honored without an authorized RMA. Defective product must be shipped back, unused in original packaging. Replacements will not be shipped until the original item has been received by Kink Shoppe. No refunds or reimbursements will be made for return shipping. Most of our products are covered by a manufacturer warranty. If the customer contacts us after the 3-day defective exchange window, we will provide information and assistance is making a warranty claim.